Can't create or delete Importers

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ImportWP Pro - WordPress XML & CSV Importer ImportWP Pro - WordPress XML & CSV Importer November 13, 2021
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James Collings Support Agent
1 week ago

The only way i can see me being able to help you any further would be if you are you able to provide admin access, ftp access and database access to your site, so i can get a better understanding of what is going on as this sounds very specific to your website.

Thanks

James

Trash E-Mail
1 week ago

Yes that is correct.

I exported the importers and the export json is empty.

James Collings Support Agent
1 week ago

Based on your site info, was the posts table called "BJJQVpSXposts" ?

The list of importers is generated based on that table which is why i cant understand why they dont exist, because if it doesnt exist then it would not be displayed.

Are you able to go into Tools > ImportWP > Settings / Tools > Import / Export > Export Importers , and try to export your imports.

Trash E-Mail commented privately
James Collings Support Agent
2 weeks ago

Thanks,

That error suggests that it cant load the importer with the id of 1861, which is why the delete is erroring.

Do you have a database management tool where you can export the row with the id:1861 of the wp_posts table?

Are you able to attach a copy of "tools > Site health > Info > copy site info to clipboard " as a text file.

James

Trash E-Mail
2 weeks ago

It seems that the delete()-function is missing. I tried reinstalling it multiple times but it did not work. Furthermore, it says loading on all importers constantly in the importer overview.

James Collings Support Agent
2 weeks ago

Hi Mark,

Does your server have an error log ? or if not could you enable wordpress debug log and attempt to create and delete an importer: https://wordpress.org/support/article/debugging-in-wordpress/#wp_debug_log

And see if anything is output / attach the error/debug log?

Thanks

James

Trash E-Mail
2 weeks ago

Hello James,

i have a problem with deleting and creating new importers. At the moment I have 4 importers and I can not create more than that. On the other side I also can not delete them, so I am stuck with this 4 at the moment. 

Do you know by chance what could be the reason? I already tried to uninstall it completely also with checkmark set for "Cleanup plugin data on uninstall." but when i install it again it does load the 4 importers again? Is there another place to delete them fully?

Greetings Mark